SALON POLICIES

Since 2007, More than 3,000 clients have chosen us…

So Should You!

Here are some basic guidelines to ensure everyone’s visit to The Hair Company USA is a pleasurable one. Click the plus sign to expand the subject for more information.

Silk Press Guidelines and Advisory

Please be advised that, upon booking an appointment for any of our Silk Presses, we cannot guarantee the tightness or looseness of your hair’s texture after receiving a Silk Press. Any variation in texture depends on a variety of factors, including the frequency with which your hair has been exposed to direct heat, and the timing in which the hair has been washed after the appointment. If you find that your curl pattern has varied in any way, it may be necessary to retrain your hair to it’s original fashion. We offer these services as well, so please don’t hesitate to reach out so we can accomodate you.

Please also note that our Silk Press last up to two weeks and our Platinum Silk Presses last up to four weeks. It is therefore advisable to wait until the end of these time periods to wash your hair, as soaking the hair after it has received direct heat can overwhelm the cuticles and result in a compromised hair texture.

Pre and Post Visit Guidelines

Before Arrival

Before arriving for your appointment with us, please refrain from putting any heavy oils or products in your hair, especially if you’re receiving any color. Otherwise, it will be necessary to perform a detox treatment to clarify any competitive residue.

Upon Leaving the Salon

After receiving any kind of Silk Press, please refrain from adding any additional oil to your hair, especially any heavy oil. Doing so compromises the quality of the press.

Salon Etiquette

As a courtesy to our guest receiving services, please turn your cell phones off before entering the spa area and please maintain a quiet level of conversation. Also, men and children are not allowed in the salon unless being serviced.

We have the right to refuse any client for any reason.

We want our guests to receive a “no compromise” experience. If any guest is dissatisfied, we will adjust the original service at no charge to the guest. However, all sales are final on products and services. Client complaints must be addressed prior to leaving salon, as we do not offer refunds. Corrections are only done on the date of original service. Our goal is to EXCEED your expectations

Redos/Adjustments

We want our guests to receive a “no compromise” experience. If any guest is dissatisfied, we will adjust the original service at no charge to the guest. However all sales are final on products and services. Client complaints must be addressed prior to leaving salon, as we do not offer refunds. Corrections are only done on the date of original service. Our goal is to EXCEED your expectations

Appointments

When we reserve space on our appointment schedule, our time and services are for you. If that time becomes non-productive, there is a loss to the operation of our team. Our policy requires a 24 hour cancellation and/or service adjustment notice if you want to cancel or adjust any major services. Any cancellations/adjustments within 24 hours period until your appointment come with a cancellation/adjustment fee of $25.

*Chemical Services must be rendered 2 hours prior to closing.

Late Policy

To ensure a pleasant and successful salon experience, we please ask that all of our guests arrive at their given appointment time. We have a 9 minute grace period from the start of your appointment time. After this period, a late/rescheduling fee of $25 will be issued.

Payment

We accept most Cash, Visa, MasterCard, and Discover.

Gratuities

At your discretion, gratuities are graciously accepted since they are not included in our service prices. Gratuities are accepted on credit cards for your convenience .

Return Policy

Should a need arise to exchange a product we ask that you bring the product back within seven days. A product exchange or store credit will be made available.

Gift Cards & e-Gift Cards

Gift Cards may be redeemed for services or retail products and must be presented at the time of the appointment or retail purchase. Gift Cards will not be replaced if lost or stolen and will not be refunded. Gift Cards do not expire, however, if they are not used for 12 consecutive months, a $2 per month dormancy fee will be deducted for each following month unless prohibited by law.

Lost Items

We regretfully can not be responsible for any loss, theft or accidental damage to your personal belongings.

COVID19 Protocol

Please be advised of our COVID-19 protocols:

All clients and staff are required to wear a mask covering their mouth and nose at all times

Upon entry, all clients will be subject to a touch-less temperature check and will be asked to disinfect their hands with hand sanitizer

At this time, we are not permitting any extra guests in the salon. Only those being serviced are permitted to remain in the salon

We ask that all clients remain seated during the duration of their service(s)

We are currently operating at 35% capacity, so it is important to honor the appointment time given to ensure proper population protocol

We have implemented proper seat spacing in the main areas of the salon to ensure proper social distancing

We are doing our part to properly sanitize our stations and common areas to maintain a clean and sanitized environment

Since 2001, More than 3,000 chose us…

So Should You!

Just some basic guidelines to ensure everyone’s visit to The Hair Company USA is a pleasurable one. Click the plus sign to expand the subject for more information.

Pre and Post Visit Guidelines

Before Arrival

Upon leaving the salon

After receiving any kind of Silk Press, please refrain from adding any additional oil to your hair, especially any heavy oil. Doing so compromises the quality of the press.

Salon Etiquette

As a courtesy to our guest receiving services, please turn your cell phones and pagers off before entering the spa area and please maintain a quiet level of conversation. Also Men and Children are not allowed in the salon, unless being serviced.

We have the right to refuse any client for any reason.

Redos/Adjustments

Appointments

When we reserve space on our appointment schedule, our time and services are for you. If that time becomes non-productive, there is a loss to the operation of our team. Our policy requires a 24 hour cancellation notice if you cannot make your scheduled appointment. If you are running late, please let us know and we will do our best to accommodate you. Failure to adhere to this policy will result in a $25 Fee

*Chemical Services must be rendered 2 hours prior to closing.

Late Policy

In order to serve you better, we ask that you arrive 5-10 minutes prior to your appointment. Arriving late will limit the time of your service; which may reduce effectiveness and enjoyment of the service. To ensure a pleasant and successful salon experience, we please ask that all of our guests arrive at their given appointment time. We have a 9 minute grace period from the start of your appointment time. After this period, a late/rescheduling fee of $25 will be issued.